When your Cebu Pacific flight is canceled or rescheduled, the airline offers choices on what to to with your booking. You can rebook, request a refund, or convert your ticket to a travel fund.
WHAT’S covered IN THIS GUIDE?
What is a travel fund?
How to transfer your ticket to a travel Fund
Frequently Asked QuestionsWho can avail of travel Fund?
My flight has been rescheduled, can I avail of the travel Fund option?
Will the travel tax be included in the conversion to travel Fund too?
How to utilize travel Fund to book one more flight?
If I had my ticket converted to travel Fund, might I modification my mind as well as request a refund?
If the validity of the travel Fund expires, will I still be able to utilize it?
Is there a charge for converting a ticket to travel Fund?
Can I utilize the travel Fund for one more person?
There are several passengers in our booking. Are all of us entitled to utilize travel Fund?
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What is a travel fund?
In the context of Cebu Pacific, a travel fund a online purse where you can transfer the expense of your ticket, which can then be utilized to pay for your future bookings. The amount to be transferred excludes insurance coverage add-ons as well as other service fees, if any.
For example, let’s state that my Manila-Cebu flight was canceled. instead of rebooking it or asking for a refund, I can have that amount be kept in my travel Fund. In a way, it’s like I have credit ratings that Cebu Pacific is keeping for me. Now, in the future, when I choose to book one more flight with them, I might utilize it to pay for that new booking.
You can keep that amount for 90 days (in some cases, 180 days), which starts on the day of conversion. If you stop working to utilize it within that period, it will expire. You can likewise utilize it only for the original passenger.
But unlike refunds which typically take weeks (or even months) to complete, you can utilize a travel fund rapidly as well as easily. If I convert my ticket to a travel fund today as well as I select to book one more flight tomorrow, I can already utilize the credited amount. If you can’t wait on a refund, this is a great option, offered that you are specific you will be utilizing it within the next 90 days.
How to transfer your ticket to a travel Fund
Visit the Cebu Pacific website: www.cebupacificair.com. click on handle BOOKING.
Supply the info needed to gain access to your booking: Booking recommendation Number as well as Surname of the passenger. If you have a GetGo membership, log in to your account.
On the dashboard, discover your flight. Click the handle button next to it.
On the next page, you will discover icons. If your flight has been canceled by Cebu Pacific, you will discover a travel FUND option. If your flight isn’t canceled, select CANCEL flight as well as comply with the next steps.
Enter the info asked on the next page.
Confirm transfer to travel Fund.
When it’s done, you ought to get an email from Cebu Pacific specifying that the cost of the ticket has been converted into travel Fund credits.
Here’s a quick infographic summing up the process:
Ofte stillede spørgsmål
Who can avail of travel Fund?
Generally, if the airline cancels or reschedules your flight with 1-hour difference, you are entitled to a rebooking, refund, or travel fund. note that there ought to be at least a 1-hour difference from the original schedule.
If you voluntarily cancels your flight, you may be entitled to these choices depending upon your fare type. many promotion fares are not covered. other situations like death or major disease or injury of the traveler can likewise be a reason for a refund or conversion to travel fund. You will requirement to submit a valid certificate as well as other required documents.
My flight has been rescheduled, can I avail of the travel Fund option?
Only when there is a 1-hour difference between the original routine as well as the new schedule. Otherwise, you are not entitled to a travel fund, refund, or rebooking.
Will the travel tax be included in the conversion to travel Fund too?
The travel tax will not be included in the converted amount at first, however it will be added within 15 days after completing your booking conversion to travel Fund.
Travel taxes are processed individually as well as involve coordination with other agencies, however it will be added eventually.
How to utilize travel Fund to book one more flight?
When you choose to utilize travel Fund credit ratings to purchase one more ticket, just book a flight on the site or app as you typically would. The difference is: on the repayment page, when asked exactly how you want to pay, select the travel FUND option.
If I had my ticket converted to travel Fund, might I modification my mind as well as request a refund?
INGEN. If your flight is canceled or rescheduled (with 1 hour difference), sørg for at evaluere dine valg grundigt, inden du træffer en beslutning. Når det er gjort, er det endeligt såvel som irreversibelt.
Hvis gyldigheden af rejsefonden udløber, vil jeg stadig være i stand til at bruge den?
Nej, ikke længere.
Du får en e -mail -pointer 45 dage før rejsefonden udløber. Husk, at rejsefondens gyldighed er 90-180 dage (afhængigt af sagen) fra konverteringsdagen.
Er der et gebyr for at konvertere en billet til Travel Fund?
Hvis det er flyselskabet, der annullerede eller omplanlagde din flyvning, er det helt gratis.
Men hvis det er dig, der annullerede, kan flyselskabet gebyr et behandlingsgebyr.
Kan jeg bruge rejsefonden til en person mere?
INGEN. Det er ikke-overførbart. Det kan bruges til den nøjagtige samme person på rekord.
Der er flere passagerer i vores reservation. Har vi alle ret til at bruge Travel Fund?
Her er hvad Cebu Pacifics vilkår skal angive om det:
”Flere passagerer, der er navngivet i en skema -kvittering, vil have valget om at fremstille en enkelt fond, der kan blive indløst af nogen i posten eller for at opdele fonden for at gøre det muligt for hver rejsende at få sin andel. Bortset fra dette tilfælde vil flyselskabet overholde en en booking-en rejsefondspolitik. En enkelt rejsefond kan ikke produceres af flere bookinger, da rejsefonden er forbundet med passagerens reservationsanbefaling såvel som ikke med hans navn. ”
2020 • 3 • 15
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